Career timeline

Jan Christian L.

A delivery-focused technology leader with a career spanning IT project management, service operations, Microsoft 365 implementation, cybersecurity controls, asset management, user support, training, and client relationships.

IT project managementService deliveryMicrosoft 365Cloud systemsCybersecurityAsset managementTrainingTeam leadership

Experience map

A modern timeline built for quick scanning and deeper review.

The most recent roles are expanded by default. Earlier positions stay collapsed so the page remains clean while still preserving the full LinkedIn work history.

OLOligarchyPart-timeL&D | Service Delivery ManagerNov 2024 - Present · 1 yr 8 mosUnited States · Remote
  • Managed client relationships and team collaboration to deliver training programs aligned with company goals.
  • Oversaw budgets and cost-effective training initiatives without losing learner impact.
  • Led L&D execution, continuous improvement, and issue resolution across program delivery.
  • Optimized training processes to improve learner experience and operational consistency.
L&D strategyTraining needs analysisService deliveryClient successProcess improvement
DCDexterton CorporationFull-timeInformation Technology Project ManagerJan 2025 - Jun 2026 · 1 yr 6 mos
  • Led complex IT projects from initiation to completion, delivering within scope, budget, and quality standards.
  • Directed cross-functional teams, aligned goals, and resolved conflicts to maintain collaboration.
  • Built project plans, budgets, and resource strategies for strategic technology initiatives.
  • Oversaw system design across cloud computing, virtualization, cybersecurity, AI, and IoT.
  • Reported project progress and performance metrics to senior leadership and stakeholders.
IT project managementCloud systemsCybersecurityAI & IoTStakeholder reporting
EAElite Auto Estimates LLCPart-timeIT ConsultantApr 2025 - May 2026 · 1 yr 2 mos
  • Led Microsoft 365 implementation, including email migration, Teams, SharePoint, OneDrive, access, and security controls.
  • Improved IT support and digital workflows for estimating, claim documentation, scheduling, and communication.
  • Created project plans, timelines, training materials, and resource strategies for technology upgrades.
  • Oversaw cloud storage, cybersecurity, backup, device management, and secure remote access.
  • Delivered project updates and technical recommendations aligned with business needs.
Microsoft 365SharePointCloud storageSecurity controlsWorkflow improvement
DDDestroy DriveFull-timeService Delivery ManagerApr 2024 - Apr 2025 · 1 yr 1 moUnited States · Hybrid
  • Managed client relationships by understanding needs and protecting satisfaction with services delivered.
  • Improved service delivery workflows and resolved efficiency issues across operating processes.
  • Coordinated internal teams to keep delivery aligned with organizational goals.
Enterprise consultingData centersService operationsClient relationships
AIAdaptive ITCPart-timeSenior Information Technology Project ManagerSep 2020 - May 2024 · 3 yrs 9 mosVeterans Village Iloilo, Iloilo City · Remote
  • Managed security, backup, and user help systems to protect system integrity.
  • Developed strategic computing resources focused on data control and security.
  • Met with department heads to provide updates, resolve issues, and maintain delivery momentum.
  • Oversaw daily operations to keep work efficient and deadlines on track.
TeamworkCommunicationSecurity systemsBackup operationsIT operations
CGCarelon Global SolutionsFull-timeAsset ManagementJul 2023 - Apr 2024 · 10 mosPhilippines · Hybrid
  • Managed IT asset forecasting, budgeting, and variance analysis for cloud licensure procurement.
  • Conducted audits and assessments to improve asset tracking and compliance.
  • Partnered with cross-functional teams to optimize asset processes and software license compliance.
Asset managementCloud licensesBudgetingComplianceCommunication
CCCrawford & CompanyFull-timeGlobal IT Asset Management · IT Desktop Support EngineerApr 2018 - Jul 2023 · 5 yrs 4 mos2nd Floor Three Techno Place, Iloilo Business

Global IT Asset Management

Mar 2022 - Jul 2023 · 1 yr 5 mos · Remote

  • Conducted audits and assessments to keep IT asset tracking and inventory accurate.
  • Maintained asset management policies, procedures, and guidelines for compliance.
  • Worked with cross-functional teams to streamline asset processes and improve efficiency.

IT Desktop Support Engineer

Apr 2018 - Mar 2022 · 4 yrs · Hybrid

  • Supported PCs, networks, telephone systems, and peripherals for end users.
  • Identified system improvements and presented recommendations to senior team leaders.
  • Maintained clear client records, solutions, and documented technical issues.
  • Used call logging systems to record, track, and manage support requests.
ITAMInventory controlDesktop supportDocumentationTeamwork
VEVOAJ EnterprisePart-timeIT Business ConsultantApr 2017 - May 2021 · 4 yrs 2 mosRegion VI - Western Visayas, Philippines · Remote
  • Analyzed opportunities for process improvement and system optimization.
  • Developed software and hardware solution strategies aligned with business needs.
  • Delivered training sessions and workshops to improve technology adoption and employee skills.
Business consultingProcess improvementTrainingSystems planning
PBPacific Business ServicesIT ManagerApr 2017 - Apr 2018 · 1 yr 1 moPhilippines
  • Led the IT department and contributed to a 15% increase in departmental efficiency.
  • Coordinated IT systems, policies, and procedures, improving operational consistency by 20%.
  • Guided IT staff performance and improved team productivity by 25%.
IT leadershipPolicy coordinationTeam productivityCommunication
ALAccentLineIT ManagerDec 2015 - Apr 2017 · 1 yr 5 mosRoom 205 Mt. Carmel Bldg., Delgado St., Iloilo City, Philippines
  • Led IT staff, improving productivity by 20% and reducing turnover by 15%.
  • Managed server setup and configuration, reducing downtime by 18%.
  • Recruited, trained, and developed IT staff, increasing team performance and skills by 25%.
Server administrationStaff developmentTeam leadershipReliability
MSMicrosoftSoftware Quality Assurance OfficerMar 2013 - Oct 2014 · 1 yr 8 mos6750 Ayala Avenue, Makati
  • Designed validation procedures, test plans, and test cases that improved testing efficiency by 25%.
  • Executed software test strategies that reduced post-release defects by 30%.
  • Improved testing workflows through automation, reducing testing time by 15%.
Quality assuranceTest planningAutomationCRMTeamwork
TRTranscomTechnical Services SpecialistAug 2012 - Mar 2013 · 8 mos5000 Amigo Plaza Mall, Iloilo City
  • Provided customer technical support through phone, email, and in-person channels.
  • Troubleshot hardware, software, and network issues with clear communication.
  • Supported cross-functional work on system upgrades and network migrations.
  • Delivered technical training that improved end-user confidence.
Technical supportTroubleshootingTrainingCommunication
MORABS-CBN MOR 91.1Intern DJMar 2012 - Aug 2012 · 6 mos5000 Luna St., Lapaz, Iloilo City
  • Managed daily playlists and advertisements for ABS-CBN MOR 91.1 Iloilo.
  • Engaged listeners through relatable topics, advice, and requested songs.
  • Collaborated with an on-air partner to entertain and connect with listeners.
TeamworkAudience engagementOn-air coordination
SPSPi GlobalInbound CSROct 2011 - Feb 2012 · 5 mosSan Jose cor. Avancena St., Iloilo Supermart Molo Branch, Iloilo
  • Assisted customers with orders and inquiries while maintaining professional service.
  • Communicated across channels to protect customer satisfaction.
  • Resolved complaints promptly and efficiently.
  • Supported junior representatives in delivering consistent customer support.
Customer supportCommunicationIssue resolutionTeamwork

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